Delivery and Shipping policy
This policy outlines the delivery and shipping procedures for products purchased.
Digital Products:
- Delivery Method: Digital products are delivered electronically.
- Delivery Time: You will receive your link after a successful payment processing. Duration deopedepends on product type.
- Delivery Issues:
- Email Not Received: If you haven't received your link within mentioned timeframe for that particular product, then please check your spam or junk folder. If it's not there, contact us at contact@lightuptechnologies.com with your order number.
- Access Problems: If you encounter any issues accessing your product, ensure you have a stable internet connection. If the problem persists, contact us at contact@lightuptechnologies.com with your order number and a description of the issue.
- Returns/Refunds: As digital products are instantly accessible, we do not offer refunds.
Physical Products:
- Shipping Options: We offer the following shipping options: Standard Shipping, Express Shipping, etc. Shipping costs are calculated at checkout based on the weight of your order and your chosen shipping method.
- Processing Time: Orders for physical books are typically processed within 1-2 business days. Processing time may be longer during peak seasons or promotional periods. May vary with product type also.
- Shipping Time: Shipping time varies depending on your location and the shipping method selected. Estimated delivery times are provided at checkout, but these are estimates and not guarantees.
- Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and your chosen shipping method.
- Tracking Information: Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier's website.
Delivery Issues:
- Incorrect Address: Please ensure you provide the correct shipping address at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order needs to be reshipped due to an incorrect address, additional shipping charges will apply.
General Information:
- Order Confirmation: You will receive an order confirmation email within a reasonable timeframe after your purchase is completed. Please keep this email for your records.
- Contact Information: For any questions regarding shipping or delivery, please contact us at contact@lightuptechnologies.com
